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Why is my account disabled? 0 0

Last updated on Sep 24, 2018 09:48 in Frequently Asked Questions » User Accounts
Posted ByRexbit Support

Depending on why your account is disabled, you may be eligible to have your account automatically enabled after 48 hours.

Possible reasons your account may be disabled:

  • You requested that your account get disabled
  • We suspected your account was hacked and disabled it for you
  • You attempted to verify your account with an identification document that has already been used
  • Your account was involved in an irregular trading activity
  • You violated the RexBit terms of service

How do I qualify to auto enable my disabled account?

  • Account value must be below 0.5 BTC
  • Your account must be Basic or Enhanced Verified
  • You must have disabled your own account by clicking the link in one of the emails RexBit sends

If you have other problems please create a new support ticket for further information.

** The time is base on America/Los_Angeles timezone